Manage your card

Overview

When it comes to your Brex card and its integrity, you’re in control. You can set a PIN on your card to help keep it safe while it’s active. You can also lock, replace, or cancel the card at any time if you suspect it might be compromised, or if you just don’t need it anymore.

Set a PIN for your card

Having a PIN for your physical Brex employee card helps to maintain card security, and some merchants may even require that your card has one. When you activate your physical employee card, you’ll be prompted to create a four-digit PIN. You can also retroactively add a PIN to a card that’s already been activated by following the steps below. Note: Only physical employee cards can have assigned PINs. After you add a PIN to your card, you may be asked to enter it more than once when first transacting at a chip-enabled card reader. Between entries, you’ll receive incorrect PIN notifications, but the transaction will go through after three or four attempts. The merchant may then request your signature on the receipt.

Update your card details

There are a few scenarios where you may need to update the information associated with an existing card. Please read the relevant section below to learn what’s possible.

• Shipping address: If you’ve already requested a physical employee card, you’ll see an update when you click the bell icon on the top right. To update the shipping address of a personal card, go to your Wallet. Click the three dots on your card icon and select View shipping details > Change address.
  • If you’re an admin, you can change the shipping address of another user’s card in Cards and Limits. Click the three dots on the card > View shipping details > Change address.
• Billing address: You can update the billing address for an entity’s cards by updating the parent company’s billing address, or reaching out to Brex Support.
  • If you have multiple entities, updating your company address will only update the billing address of the cards (current and future) that fall under the entity.
• Cardholder's name: You’ll need to replace your physical card to update the name on it.
• Card’s name:
  • In your dashboard, go to Wallet and find the virtual card. Click the three dots next to your virtual card and choose Rename. Enter the new name and click Save.
  • In your app, go to Wallet and find the virtual card. Tap More > Rename card.
  • Note: This does not change the name of the cardholder of the card.

Lock/unlock your card

Locking a card will block transactions from taking place on it. You can lock your own card if you’d like to prevent it from being used or, as an account or card admin, lock the card of one of your employees. Locked cards will be indicated by a locked card icon in the card owner’s Wallet until they’re unlocked.

Your own card

You can lock or unlock your own card at any time from either your Brex dashboard or your app. Please follow the steps below:

Note: If your card was locked by an account or card admin, only the account or card admin can unlock the card.

Another user's card

Account and card admins can lock or unlock any cards that belong to other users in the dashboard by following the steps below. Note: If an account or card admin locks the card that belongs to an employee or AP clerk, that user won’t be able to unlock their card again without an account or card admin approval.

Replace your card

60 days prior to expiration, an email will be sent to inform you of the upcoming card expiration, and you will be asked to confirm your shipping address for the new card. We will transfer as many recurring expenses as possible to the replacement card, although some vendors may still require you to manually update your payment information with your new card number. Note: Once canceled or expired, you’ll no longer be able to access the old card’s information or credentials from your account. Canceled or expired cards cannot be reactivated. Account admins, card admins, and users can replace a card, causing the old card to be canceled and a new card to be issued in its place. Account or card admins can also replace cards on behalf of users without contacting Brex Support. To replace a card, please follow the steps below. When replacing a virtual or employee card, the new card credentials will immediately replace the existing card, and the existing card will be canceled immediately unless you choose to delay card cancellation when replacing a physical with a physical card. If you click into the replacement card in the dashboard or in the app, you should see a brand new card number, expiration date, and CVV that you can use to spend virtually right away. You don’t have to wait until your replacement physical card arrives before you can spend on the card. To replace a card, please follow the steps below.

Replace with the same card type

Follow the instructions below to replace your card with the same type of card (i.e,. to replace your physical employee card with another physical employee card or your virtual card with another virtual card).

Replace with a physical employee card

You can replace existing virtual Brex cards with physical employee cards. This is done by following the steps below. Each Brex user can only have one employee card, though you can replace a digital employee card with a physical employee card. Note: Only virtual cards indicated by a black or gold card icon can be replaced with a physical employee card. Cards indicated by a white icon can only be virtual.

Replace expiring cards

60 days prior to expiration, an email will be sent to inform the cardholder of the upcoming card expiration, and you will be asked to choose the card type, as well as to confirm your shipping address for the new card. Please be sure to update any recurring expenses with your new card info. Note: Once canceled or expired, you’ll no longer be able to access the old card’s information or credentials from your account.

Virtual cards

Expiring virtual cards will be replaced automatically.

Physical plastic cards

As your physical, plastic card nears its expiration date, we’ll ask you to confirm your shipping address for delivery.

Physical metal cards

If you have a physical metal card that’s nearing its expiration date, you can reach out to Brex Support to request a replacement and, if you’d like, arrange to have your old card destroyed.

Cancel your card

You can cancel your Brex card at any time, for any reason. By canceling a card, charges can no longer be made to it, including by vendors that have it on file for recurring payments. Canceling a card won’t automatically create a replacement. Once canceled, a card cannot be reactivated and you can no longer use the card information for any transactions, including online purchases. Note: Canceling a physical employee card also cancels its digital counterpart.