Brex Payments LLC Licenses

Revised September 3, 2024

Please note:

Certain services offered by Brex Inc. may be provided by Brex Payments LLC (NMLS #2035354). Brex Payments LLC is a licensed money transmitter and a wholly-owned subsidiary of Brex Inc. For customer service, you may reach us at brex.com/support or (833) 228-2044.

Brex Payments LLC Licenses

State: Alabama

Regulatory agency: Alabama Securities Commission

State: Alaska

Regulatory agency: Alaska Department of Commerce, Community, and Economic Development Division of Banking and Securities

State: Arizona

Regulatory agency: Arizona Department of Financial Institutions

State: Arkansas

Regulatory agency: Arkansas Securities Department

State: California
Regulatory agency: California Department of Financial Protection and Innovation License

State: Colorado - DOB

Regulatory agency: Colorado Office of the State Banking Commissioner, Department of Regulatory Agencies, Division of Banking

State: Connecticut

Regulatory agency: Connecticut Department of Banking

State: District of Columbia

Regulatory agency: District of Columbia Department of Insurance, Securities & Banking

State: Florida

Regulatory agency: Florida Office of Financial Regulation

State: Georgia

Regulatory agency: Georgia Department of Banking and Finance

Territory: Guam
Regulatory agency: Guam Department of Revenue and Taxation

State: Idaho

Regulatory agency: Idaho Securities Bureau, Department of Finance

State: Illinois

Regulatory agency: Illinois Department of Financial and Professional Regulation

State: Iowa

Regulatory agency: Iowa Division of Banking

State: Kansas

Regulatory agency: Kansas Office of State Bank Commissioner

State: Kentucky

Regulatory agency: Kentucky Department of Financial Institution

State: Louisiana

Regulatory agency: Louisiana Officer of Financial Institutions

State: Maine

Regulatory agency: Maine Department of Professional and Financial Regulation, Bureau of Consumer Credit Protection

State: Maryland

Regulatory agency: Department of Labor, Office of Financial Regulation

State: Michigan

Regulatory agency: Michigan Department of Insurance and Financial Services

State: Minnesota

Regulatory agency: Minnesota Commerce Department

State: Missouri

Regulatory agency: Missouri Division of Finance

State: Nebraska

Regulatory agency: Nebraska Department of Banking and Finance

State: Nevada
Regulatory agency: Nevada Department of Business and Industry

State: New Hampshire

Regulatory agency: New Hampshire Banking Department

State: New Jersey

Regulatory agency: New Jersey Department of Banking & Insurance

State: New Mexico

Regulatory agency: New Mexico State Financial Institutions Division

State: North Dakota

Regulatory agency: North Dakota Department of Financial Institutions

State: Ohio

Regulatory agency: Ohio Department of Commerce: Division of Financial Institutions

State: Oklahoma

Regulatory agency: Oklahoma State Banking Department

State: Oregon

Regulatory agency: Oregon Department of Consumer and Business, Division of Financial Regulation

State: Pennsylvania

Regulatory agency: Pennsylvania Department of Banking and Securities

State: Puerto Rico

Regulatory agency: Puerto Rico Office of the Commissioner of Financial Institutions

State: Rhode Island

Regulatory agency: Rhode Island Department of Business Regulation

State: South Carolina

Regulatory agency: South Carolina Office of Attorney General, Money Service Division

State: South Dakota

Regulatory agency: South Dakota Department of Labor & Regulation, Division of Banking

State: Tennessee

Regulatory agency: Tennessee Department of Financial Institutions

State: Texas

Regulatory agency: Texas Department of Banking

State: Utah

Regulatory agency: Utah Department of Financial Institutions

State: Vermont

Regulatory agency: Vermont Department of Financial Regulation

State: Washington

Regulatory agency: Washington Department of Financial Institutions

State: West Virginia

Regulatory agency: West Virginia Division of Financial Institutions

State Disclosures

Alaska

For Alaska Residents Only:

If your issue is unresolved by Brex Payments LLC at: (833) 228-2044, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Arizona

If you have a complaint, please contact Brex Payments LLC at (833) 228-2044. If you still have an unresolved complaint regarding Brex Payments LLC money transmission activity, you may mail, email, or fax written complaints to the:

Arizona Department of Financial Institutions, Consumer Affairs Division

100 N. 15th Street, Suite 261 Phoenix, AZ 85007

E-mail: financial.consumers@difi.az.gov

Facsimile: 602-381-1225

AZ e-Licensing Portal for filing a complaint

AZDFI Consumer Complaint Portal: https://elicense.az.gov/ARDC_FileComplaint

Arkansas

1 COMMERCE WAY, SUITE 402

LITTLE ROCK, ARKANSAS 72202

TELEPHONE: (501) 324-9260

FACSIMILE: (501) 324-9268

http://www.securities.arkansas.gov/!userfiles/ComplaintForm-english%20May%202020(3).pdf

Important Notice from AR Securities Department about Consumer Complaint

http://www.securities.arkansas.gov/!userfiles/Complaint%20Important%20Notice%20May%202020(2).pdf

[… Initial complaints should be made in writing directly to the entity or individual with whom you have experienced the problem. It is a good idea to indicate on your complaint letter that you are sending a copy to the Arkansas Securities Department. If your problem is not resolved timely by the entity or individual, you are encouraged to complete a Complaint Form and send it to the Department….]

Colorado

Colorado Division of Banking

All consumer complaints filed with the Colorado Division of Banking must be submitted in writing.

Complaint Form (Word)

Complaint Form (PDF)

Send the complaint and supporting documentation by regular mail, facsimile, or electronic mail (e-mail) to the Colorado Division of Banking. NOTE: If filing electronically, scan and/or save the completed complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your E-mail.

Colorado Division of Banking

1560 Broadway, Suite 975, Denver, CO 80202
Phone: 303-894-7575
Fax: 303-894-7570
E-mail: DORA_BankingWebsite@state.co.us
Customer Notice (MO7): https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:3b551752-a49c-39f6-9644-4f102bcb2e43

District of Columbia

District of Columbia Department of Insurance, Securities and Banking

1050 First St., NE, Suite 801

Washington, DC 20002

Phone: (202) 727-8000

Fax: (202) 354-1085

E-mail: disbcomplaints@dc.gov

Consumer Complaint Form Mail-in Version

Florida

Florida Office of Financial Regulation

Online: https://www.flofr.com/sitepages/FileAComplaint.htm. In order to file your complaint, you will need to register electronically through Online Services. A valid email address is required.

NOTE: Consumers are encouraged to file their complaints online. If you are unable to file online, please download and mail a completed paper form. Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to the Office. Instead, contact this office by phone or in writing. Communications with this office, regardless of the form or means of transmission, are subject to disclosure under Florida's public records law.

Download Consumer Complaint Form

Florida Office of Financial Regulation - Consumer Finance

200 E. Gaines Street, Tallahassee, FL 32399-0376

850-487-9687

If you have a question or complaint, please contact the consumer assistance division of Brex Payments LLC at (833) 228-2044.

Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about Brex Payments LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (800) 848-3792 (toll free).

Georgia

Licensed by The Georgia Department of Banking and Finance. (Lic. # 2035354/ NMLS# 2035354).

The Georgia Department of Banking and Finance - Consumer Resources: File a Complaint. We do not intervene in disputes between consumers and financial service providers, but we do use complaint information in the regulatory process. To file a complaint with the regulators, you may securely do so with the Consumer Financial Protection Bureau, an agency of the federal government, at http://www.consumerfinance.gov/complaint/ (links off-site) or by telephone at (855) 411-2372.

Illinois

Illinois Division of Banking

Illinois Department of Financial and Professional Regulation
320 West Washington Street, 3rd Floor
Springfield, IL 62786

Online: https://www.idfpr.com/DFI/DFIComplaintForm.asp

Complaint Intake Unit: 1-312-814-6910

Toll-Free Number: 1-888-473-4858

Division of Financial Institutions Fill In and Print Complaint Form for Currency Exchange and Title Insurance https://www.idfpr.com/admin/DFI/F1717DFICHI.pdf

Kansas

Complete consumer assistance PDF form https://www.osbckansas.org/consumers/complaintform.pdf
Attach copies of documents related to your concerns, such as contracts, monthly statements, receipts and correspondence with the company. DO NOT SEND ORIGINAL DOCUMENTS AS THEY WILL NOT BE RETURNED.
Mail or fax the completed consumer assistance form and attachments to:
Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs Department
700 SW Jackson St, Suite 300
Topeka, KS 66603
Telephone: (785) 296-2266
Fax: (785) 296-6037
Email: complaints@osbckansas.org
File a Complaint/Consumer Assistance

Louisiana

If you have a complaint, please contact Brex Payments LLC & (833) 228-2044. If you still have an unresolved complaint regarding Brex Payments LLC money transmission activity, you may file it online with the Office of Financial Institutions at http://www.ofi.state.la.us/

Virtual Currency Disclosure

Please note the license issued to Brex Payments LLC by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency.

(Included in money transmitter license approval conditions in 2023.)

Maryland

Maryland Department of Labor, Office of Financial Regulation

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Brex Payments LLC, License Number 12-2035354, NMLS # 2035354 at:

1100 N. Eutaw St., Suite 611, Baltimore, MD 21201 or Toll Free 1-888-787-0136. See www.nmlsconsumeraccess.org for licensing information.

Minnesota

To make a complaint, please make a call contacting the following:

Minnesota Department of Commerce

85 8th Place East, Suite 208

Saint Paul, MN 55101

(Local) 651-539-1500

(Complaints) 651-539-1600

North Dakota Residents

If your account has a North Dakota mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from North Dakota consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. You may revoke your consent at any time by calling us at (833) 228-2044, or by writing or emailing us at the addresses below:

Brex Payments LLC, 650 S. 500 W., Suite 300, Salt Lake City, UT, 84101, or support@brex.com.

South Dakota

South Dakota customers can contact the division with questions or complaints about the licensee's money transmission services.

South Dakota Division of Banking (605) 773-3421

Tennessee

Brex Payments LLC is licensed by the Tennessee Department of Financial Institutions as a money transmitter.

Virtual Currency Disclosure

The Tennessee Department of Financial Institutions does not regulate virtual currency. Please note that this license and the required surety bond do not cover the transmission of virtual currency. The Tennessee Department of Financial Institutions does not regulate virtual currency. Tennessee’s Money Transmitter License and the required surety bond do not cover the transmission of virtual currency. However, any company that offers to exchange, administer, or maintain virtual currencies for sovereign currency may be subject to state regulation and licensing as well as federal regulation. To verify a licensed Tennessee Money Transmitter, please click HERE or visit the NMLS Consumer Access website HERE.

Texas

Texas Residents

If you have a complaint, first contact Brex Payments LLC (NMLS # 2035354 ) at (833) 228-2044 and 650 S. 500 W., Suite 300, Salt Lake City, UT, 84101 for support. f you still have an unresolved complaint regarding Brex Payments LLC’s money transmission activity, please direct your complaint to:

Texas Department of Banking

2601 North Lamar Boulevard

Austin, Texas 78705

Toll Free: 1-877-276-5554

Website: http://www.dob.texas.gov/

https://www.dob.texas.gov/money-services-businesses/how-file-complaint

Utah

Virtual Currency Disclosure

Brex Payments LLC is licensed by the Utah Department of Financial Institutions as a money transmitter. At this time, the Utah Department of Financial Institutions does not license or regulate services related to virtual currency.

Washington

Washington Division of Consumer Services

You should be aware that fraud may and does occur, and that fraudulent transactions may result in the loss of your money with no recourse.

Department of Financial Institutions
Division of Consumer Services
P.O. Box 41200
Olympia, Washington 98504-1200
Online: https://dfi.wa.gov/file-complaint
Mail or fax: https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf
Call: (360) 902-8703 or 1-877-RING DFI (1-877-746-4334)
TDD (360) 664-8126
FAX (360) 596-3868
Email: CSEnforceComplaints@dfi.wa.gov

Wisconsin

If you have a complaint, please contact Brex Payments LLC at: (833) 228-2044. If you still have an unresolved complaint regarding Brex Payments LLC money transmission activity, you may file it by contacting the Wisconsin Department of Financial Institutions online.

WI e-Licensing Portal for filing a complaint: Wisconsin Department of Financial Institutions Complaint Portal: https://www.wdfi.org/contact_us/ComplaintDefault.htm

Virtual Currency Disclosure

The Wisconsin Seller of Checks law does not regulate virtual currency. Therefore, such transmissions are not covered under the Wisconsin license.