Help with your credit limit

If you don't have connected external bank accounts and have not provided bank statements, we won’t be able to underwrite a limit for you. You can fix this by either connecting a bank account or switching to statement underwriting.

Even if you have connected a bank account, it might be out of date or has lost connectivity. We can’t issue you a credit limit during long periods of staleness because we need visibility into your company's cash balance. Please reconnect your bank account as soon as possible.

We’ll proactively email you at the beginning of each month to collect your previous month’s statement(s). However, if we don't receive your monthly statements for an extended period of time, we can no longer issue you a credit limit. Be sure to submit your most recent bank statements as soon as you can.

We generally require that you maintain a cash balance of at least $25,000 to be issued a credit limit. This minimum requirement is assessed on a case-by-case basis depending on our determination of risk and may be adjusted at our sole discretion. If your net cash balance falls below this threshold, we reserve the right to collect your outstanding balance from your primary funding source and change your credit limit to $0. This can also happen if you’re grandfathered into making 60-day payments and aren’t meeting the minimum monthly revenue requirements. You can have your limit reinstated by connecting an additional bank account that puts your cumulative cash balance above $25,000.

If your automatic statement payment fails or is reversed, we'll email you with a prompt to correct the issue. If you don’t arrange an alternate payment, your account limit may be changed to $0. First find out why your payment might have failed, so it doesn’t impact you again. You can then make a new payment to Brex to settle your statement.

If you’re using our Brex card with monthly payments product, your limit is typically determined by the cash balances in your connected bank accounts. Giving us visibility into more of your funds by connecting an additional external bank account is one way to positively impact your credit limit.

Providing additional bank statements with visibility into more of your funds can be an alternative option to maintain your credit limit if you cannot connect your bank account. For more information on uploading statements for underwriting purposes, refer to this article.

If you have accounts connected to Brex already, adding funds to your external account can help maintain your credit limit. If you give us visibility into your external account via a direct connection, we should see your updated balance shortly. If you’re giving us visibility by uploading statements, you may need to upload an up-to-date statement, even if your upload date hasn’t come due yet.

If you plan to add funds or are expecting additional fundraising, please contact Brex Support to let us know.