Vendor support

Overview

As a vendor working with a client that has a Brex account, you may receive a Brex-originated email asking you to add your payment and tax information or share a virtual card payment. This is because we allow our customers to save payment details of vendors that they plan to make payments to and send one-time virtual card payments, provided that you (the vendor) are okay with this. Note: Brex does not provide tax advice. If you have questions about how to fill out the tax portion of this form, please consult a tax professional.

Instructions

Sharing payment and tax information

To allow your client to save your payment and tax information for easier future transfers, please use the link provided in the email to upload your payment information. You can always update or add additional information at a later date by asking your client to send you another email. If your client has told you to expect an email of this nature from Brex but you’ve yet to see it, please check your spam or junk folders. If you still can’t find the email, your client may need to have it resent. As a Brex customer, you can only view payment and tax details for your own vendors. These payment details aren’t accessible to other customers, vendors, or third parties.

Using a virtual card payment

For your client to pay you by card, you will receive an email, which you can click to access Brex’s vendor portal. This will provide you with the card details here, so you can process a single transaction for the specified amount.

Security

If your client hasn’t indicated that you should expect this email request, we recommend that you discuss it with them before proceeding. This helps to maintain security and prevent any potential miscommunication. Please reach out to the Brex account holder if you have any questions or issues.

Sharing payment and tax information

There are a number of steps we have taken to ensure we are managing your payment information with the highest level of security:

• Your vendor portal link uses HTTPS and all of your payment details are encrypted at rest
• The link in the email you received will be valid for 72 hours.
• The link will also expire after you’ve submitted your information or if your customer sent you a new/replacement email.
• The token to access the vendor portal can only be used to submit information one time.
• Brex customers can only view payment details for their own vendors. These payment details aren’t accessible to other customers, vendors, or third parties.

Using a virtual card payment

To manage your payment information with the highest level of security, we’ve taken the following steps:

• Your vendor portal link uses HTTPS and all of your payment details are encrypted at rest.
• You can no longer access the card portal via link once one of these conditions is met:
  • A charge on the card is cleared that covers the full amount
  • A new link is sent
  • The bill is canceled
• The card will expire once either of the following occurs:
  • 2-3 months pass after issuance
  • A charge for the amount of the bill is cleared